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Test Your Computer & Technical Help

« Live! | Posted on 03/11/2009 11:57 am by redditor

Troubleshooting Tips

Currently, there is no password to join the webcast. If you are asked for a password, just refresh your page (Ctrl+F5) and try again.

Test your computer for technical requirements

You should be able to hear a small piano audio clip in the flash player below.

Case 1: There is no video player visible with a play button

You need to install the flash plugin for your web browser

Case 2: You are able to hear audio, but it stops frequently

You might need a faster internet connection. For participation in the online meditations a broadband connection is recommended. It may work for dial-up connections, with frequent breaks in the audio. Dial-up is not advised.

Case 3: You press play, but hear nothing

You need to ensure your speakers are connected properly to the computer. Try playing video on other video sites like www.youtube.com. If you still cannot hear audio troubleshoot using the “Troubleshooting Audio” section below.

Troubleshooting Audio
Note: These steps are from Windows XP; Steps on other computers should be similar
  1. Double click volume
  2. Ensure “Wave” and “Volume Control / Mixer” Sliders are maximum
  3. Make sure they are not muted (i.e. Mute buttons are unchecked)